Requirements
Diploma / Bachelor's degree in related field.
Excellent communication and interpersonal abilities.
Ability to work independently and as part of a team.
Job Types: Full-time, Permanent
Salary: ₹18,000.00 - ₹25,000.00 per month
Description
We are seeking a dedicated and experienced Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for ensuring exceptional customer experiences by addressing inquiries, resolving issues, and providing accurate information regarding our products and services.
Responsibilities:
- Customer Interaction: Responding to customer inquiries, concerns, and complaints via various communication channels, such as phone, email, chat, or in-person. Providing accurate and timely information to address customer queries related to products, services, policies, and procedures.
- Issue Resolution: Investigating and resolving customer issues, problems, and disputes promptly and effectively. Escalating complex issues to higher-level support or management as needed.
- Product Knowledge: Acquiring and maintaining a comprehensive understanding of the company's products or services. Keeping up-to-date with changes in products, services, and policies.
- Communication Skills : Demonstrating excellent verbal and written communication skills to convey information clearly and professionally. Actively listening to customers to understand their needs and concerns.
- Customer Education : Educating customers on product features, usage, and troubleshooting procedures. Providing guidance on self-service options and resources.
- Multi-Channel Support: Work closely with the marketing, operations, and customer support teams to ensure a seamless customer experience.
- Customer Feedback: Collecting, analyzing, and summarizing customer feedback to identify trends and areas for improvement. Providing insights to the company based on customer feedback.